Terms and Conditions

 GENERAL TERMS AND CONDITIONS 

OF THE ONLINE STORE OF THE COMPANY LANO NÁBYTEK

VALID FROM 19.06.2026.

 

SELLER – LANO MEBLE Siwik Cezary, Tyble 63 a, 98-420 Sokolniki (in Poland), VAT ID (DIČ): PL6190013551, REGON: 100363308, office@lanonabytek.cz, +420 739 330566.

 

Definitions

1. Whenever the following terms are used in the subsequent parts of these terms and conditions, they shall be interpreted in the following sense, unless the context of their use necessarily implies otherwise:

a) PRICE – the amount in Czech crowns or in another currency, including VAT, due to the seller for the transfer of ownership of the goods to the customer in accordance with the purchase contract.

b) BASKET – a service available to every customer who uses the online store, enabling the creation of orders for one or more products. The basket collects the offers created by the customer to conclude a purchase contract, i.e. within a single order the customer may send more than one offer to conclude a contract.

c) PURCHASE CONTRACT – a purchase contract within the meaning of the Civil Code concerning the sale of the seller's goods to the customer for a price, possibly increased by additional payments, including the price of transport, the terms of which are set out in detail in these terms and conditions.

d) NEWSLETTER – An electronic service enabling the Customer to receive commercial information from the Seller, in particular about Products and the Online Store, including news and current promotional campaigns, at the e-mail address or telephone number provided by the Customer.

e) ORDERS – the customer's declaration of intent aimed at concluding a distance purchase contract using means of distance communication, which specifies the goods in respect of which the customer wishes to conclude a purchase contract and contains the customer's data necessary for the possible conclusion and performance of the purchase contract. The order of each item of goods shall be considered a separate offer by the customer to conclude a purchase contract.

f) ACCOUNT – an electronic service, designated by an individual name (login) and a password chosen by the customer, containing resources provided by the seller which enable the customer to use special functions or services.

g) OZ – Act No. 89/2012 Coll., the Civil Code, as amended.

h) SELLER – LANO MEBLE Siwik Cezary, Tyble 63 a, 98-420 Sokolniki(in Poland), VAT ID (DIČ): PL6190013551, REGON: 100363308, office@lanonabytek.cz, +420 739 330566.

i) WORKING DAY – one day from Monday to Friday, excluding public holidays.

j) CONSUMER – a natural person performing legal acts with an entrepreneur which are not directly connected with their business or professional activity.

k) CUSTOMER – (1) Buyer – consumer; or (2) Buyer – entrepreneur. A Buyer – consumer is any person who, outside the scope of their business activity or outside the scope of the independent exercise of their profession, concludes a contract with an entrepreneur or otherwise deals with them. A Buyer – entrepreneur is a buyer who purchases products or uses services for the purposes of their business in accordance with § 420 of the Civil Code.

l) GOODS – a movable item available in the online store for the purpose of concluding a purchase contract between the buyer and the seller, which becomes the subject matter of the contract, at the stated price.

 

 

Introductory Provisions

1. In accordance with the provisions of § 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter the “Civil Code”), the terms and conditions govern the mutual rights and obligations arising in connection with or on the basis of a purchase contract concluded between the seller and the buyer through the seller's online store. The online store is operated by the seller on a website located at the internet address www.lanonabytek.cz.
2. The information provided on the website of the online store or, in the case of an order placed using other means of distance communication, in the electronic message confirming the content of the proposed purchase contract, constitutes an invitation to conclude a contract within the meaning of § 1733 OZ, sent by the seller to the customer, and not an offer in accordance with § 1731 OZ. The provision of § 1732(2) OZ is expressly excluded and shall not apply.
3. These terms and conditions are intended both for customers who are consumers and for customers who are not consumers, who use the online store or electronic services or conclude a purchase contract (with the exception of Part XII of the T&C, which is intended only for customers who are not consumers).
4. Acceptance of these terms and conditions is voluntary, but it is necessary for the creation of an account and/or an order by the customer.
5. The provisions of the terms and conditions form an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in the Czech language. The purchase contract may be concluded in the Czech language.
6. The seller may amend or supplement the wording of the terms and conditions. This provision does not affect the rights and obligations arising during the period of effectiveness of the previous wording of the terms and conditions.
7. In the event of changes to these terms and conditions, the seller shall publish the entire new wording of the terms and conditions on the website of the online store and shall also send it to the e-mail address provided by the customer when concluding the agreement on the provision of services. The customer and the seller consider this method sufficient to enable the customer to become acquainted with information about the change in the content of the terms and conditions. The change to the terms and conditions shall enter into force within 14 days of the date on which the notice of the change is sent. Customers who have concluded an agreement on the provision of services, i.e. customers who have an account, have the right to terminate the agreement on the provision of services within 14 days of the date of notification of the changes to the terms and conditions.

 

 

Electronic Services

1. Through the Online Store, the Seller provides the following Electronic Services to Customers free of charge:

a) Account;

b) enabling Customers to place Orders and conclude Purchase Contracts under the conditions set out in the Terms and Conditions;

c) enabling the use of the Basket;

d) Newsletter;

e) the option to publish a product review (XI);

1. The agreement on the provision of services is concluded provided that the following conditions are jointly met: (i) the Customer successfully completes and accepts (by sending it to the Seller) the registration form for creating an Account, (ii) accepts the Terms and Conditions. The Account is provided free of charge for an indefinite period.
2. On the basis of the buyer's registration carried out on the website, the buyer may access their user interface. From their user interface, the buyer may order goods (hereinafter the “user account”). If the web interface of the store allows it, the buyer may also order goods without registration directly from the web interface of the store.
3. When registering on the website and when ordering goods, the buyer is obliged to state all data correctly and truthfully. The buyer is obliged to update the data stated in the user account whenever they change. The data stated by the buyer in the user account and when ordering goods are considered correct by the seller.
4. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary for accessing their user account.
5. The buyer is not entitled to allow third parties to use the user account.
6. The seller may cancel the user account, in particular where the buyer has not used their user account for more than 5 years, or where the buyer breaches their obligations under the purchase contract and these terms and conditions.
7. The buyer acknowledges that the user account may not be available continuously, in particular with regard to the necessary maintenance of the seller's hardware and software equipment or, where applicable, the necessary maintenance of the hardware and software equipment of third parties.
8. The basket is provided free of charge, is of a one-off nature and terminates upon the creation of an order or upon the customer's early discontinuation of its use, whereby the basket stores information about the goods selected by the customer even after the end of the browser session, including logging out, for a period not exceeding 7 days; however, this does not guarantee the availability of the goods selected by the customer for the purpose of enabling the order to be placed at a later date.
9. To commence the provision of the Newsletter, the Customer is obliged to express consent to receiving commercial information and to accept the rules for subscribing to the Newsletter by ticking the relevant checkbox or clicking the relevant button and entering their e-mail address in the relevant field on the website of the Online Store, and subsequently clicking on the activation link sent to the e-mail address provided (the moment of commencement of the provision of the Newsletter).
10. The Customer is obliged in particular:

a) to provide in the Order and within the Account only true, up-to-date and all necessary data of the Customer and, in the event of a change, to update without delay the data, including personal data, provided by the Customer to the Seller in connection with the conclusion of the Purchase Contract or the use of the Electronic Services;

b) to use the Electronic Services in a manner that does not disrupt the functioning of the Seller or the Online Store,

c) to use the Electronic Services in a manner consistent with Legal Regulations, the provisions of the Terms and Conditions, as well as with the customs and rules of social coexistence accepted in the given scope;

d) to keep the Login Name and Password secret, in particular not to disclose them to unauthorised persons. The Seller is not liable, in particular, for the loss of data or of access to data stored in the Account resulting from the Customer's breach of the above obligation;

e) to pay the Price and other costs agreed between the Customer and the Seller in full and on time;

f) not to deliver or provide within the Online Store any content prohibited by Legal Regulations, in particular content that infringes the economic copyrights of third parties or their personality rights;

1. For technical reasons, the Seller may temporarily, but for no longer than 48 hours, deactivate certain functions of the Online Store for the purpose of improving it, adding services or carrying out maintenance. The Seller will make every effort to inform about technical breaks by placing an appropriate message on the home page of the Online Store.
2. The Customer may terminate the Agreement on the Provision of Services at any time. A declaration of termination of the Agreement on the Provision of Services submitted by the Customer may be made in particular by sending an appropriate message, e.g. in writing E-mail: office@lanonabytek.cz.
3. Termination of the Agreement on the Provision of Services does not affect the performance of Purchase Contracts already concluded.
4. The Seller may terminate the Agreement on the Provision of Services for the following serious reasons:

a) the manner of using the Electronic Services is contrary to the principles and purpose of the Online Store;

b) the Client's activity is contrary to good morals, incites violence or the commission of a criminal offence and also infringes the rights of third parties;

c) the Customer breaches the provision of point III(11) of the Terms and Conditions.

1. A declaration of termination of the Agreement on the Provision of Services made by the Seller will be sent to the e-mail address provided by the Customer.

 

 

Purchase Contract

• The web interface of the seller's online store contains a list of goods, including the prices of individual goods in Czech crowns. The prices of goods are stated including value added tax and all related fees (except for transport fees as set out in the following paragraph).
• The web interface of the store also contains information on the costs associated with the delivery of the goods. The information on the costs associated with the delivery of the goods stated in the web interface of the store applies only where the goods are delivered within the territory of the Czech Republic.
• The Buyer may place an order for Goods from the Store:

a) online via the Store's website; lanonabytek.cz

b) by e-mail, by sending an e-mail to: office@lanonabytek.cz,

c) by telephone at: +420 739 330566

• A condition for processing the Order is the correct completion of the Order Form, including all necessary data marked with the symbol “*”, which Order Form is available on the Store's website. The Buyer provides data for the purpose of processing the Order in the following form:

a) first name and surname,

b) correspondence address,

c) delivery address of the order,

d) telephone number and

e) e-mail address.

• The obligation to provide the above data also applies to Orders placed by e-mail and by telephone.
• Immediately after the Buyer sends the Order, the Seller will confirm its receipt to the Buyer within two working days by e-mail to the address provided by the buyer. The Seller's e-mail will state all important particulars of the Order, including the Seller's declaration of its acceptance.
• The Buyer may make changes to the Order or cancel it only until the Seller confirms acceptance of the Order for execution.
• If it is not possible to confirm the order due to the fault of the Buyer, in particular as a result of incorrect contact details being provided, the Order will be cancelled by the Seller, within 3 working days of the date on which the Order was placed.
• The contractual relationship between the seller and the buyer arises upon delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by electronic mail, to the buyer's electronic mail address.
• The buyer acknowledges that the seller is not obliged to conclude a purchase contract, in particular with persons who have previously materially breached the purchase contract or the terms and conditions.
• The buyer agrees to the use of means of distance communication when concluding the purchase contract. Costs incurred by the buyer when using means of distance communication in connection with the conclusion of the purchase contract (costs of the internet connection, costs of telephone calls) shall be borne by the buyer.

 

 

Payment Terms

• The purchase price stated for the goods at the time the order is placed is the purchase price binding on both the seller and the buyer and will not be changed after the order is placed, even if the seller subsequently adjusts the purchase price of the goods or a promotional discount campaign takes place. This provision does not limit the seller's ability to conclude a purchase contract under individually agreed terms.
• The Seller offers Buyers the following payment methods:

a) Cash on delivery, which is paid in cash to the courier upon receipt of the ordered Goods.

b) Payment by transfer to the seller's bank account:

"Lano Meble" Siwik Cezary, Tyble 43C, 98-420 Sokolniki, bank: PKO Bank Polski, bank account number: PL29 1020 4564 0000 5802 0362 0192 (IBAN)

c) Transfer to account – after the order is placed, the button "Print transfer form" will appear on the confirmation card. The Buyer may print the completed transfer form directly from there or fill in the form manually by writing down the transfer details from the screen and take it to any place accepting payments.

d) PayPal/PayU/AutoPay.

e) Payment in instalments, made wholly or partly from funds from a loan granted by the following companies:

- Santander Consumer Bank S.A. with its registered office in Wrocław (54-202), ul. Legnicka 47 B, entered in the register of entrepreneurs of the National Court Register maintained by the District Court for Wrocław Fabryczna in Wrocław, VI Commercial Division of the National Court Register, under KRS number 0000040562, NIP 5272046102, REGON 012736938

- Alior Bank S.A. with its registered office in Warsaw (02-232), ul. Łopuszańska 38D, entered in the register of entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under KRS number 0000305178, NIP 1070010731, REGON 141387142

- mBank S.A. with its registered office in Warsaw (00-850), ul. Prosta 18, entered in the register of entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw Warsaw in Warsaw, 13th Commercial Division of the National Court Register, under KRS number 0000025237, NIP 5260215088, REGON 001254524

• Under the instalment system, the Buyer may use the following payment options:

a) The eRaty instalment payment system offered by Santander Consumer Bank S.A. with its registered office in Wrocław; detailed terms of use of the above service are available on the credit institution's website: https://www.santanderconsumer.pl/;

b) The eRaty instalment payment system offered by mBank S.A. with its registered office in Warsaw; detailed terms of use of the above service are available on the credit institution's website: https://www.mbank.pl/

c) the eRaty instalment payment system offered by Alior Bank S.A. with its registered office in Warsaw; detailed terms of use of the above service are available on the credit institution's website: https://www.credit-agricole.pl/

• The Buyer may make an electronic payment in the manner available on the Store's website.

 

 

Order Fulfilment

• The Seller sets the length of the Order fulfilment period (delivery period) at 21 working days, calculated from the date on which the seller confirms acceptance of the Order for processing. If the Buyer uses the option of payment in instalments, the order fulfilment period is calculated from the date on which the buyer concluded the contract with the entities referred to in Art. V(2)(e) of these terms and conditions.
• For Goods that are not in stock in the Seller's warehouse at the time the Order is accepted, the delivery period may be extended to 30 working days, depending on the time of delivery of the Goods in question by suppliers. The Seller will inform the Buyer of this by e-mail.
• If the delivery of the Goods ordered by the Buyer requires more than 30 working days, the Buyer will be informed by the Seller of this fact and of the planned delivery date by e-mail, to the e-mail address provided by the Buyer.
• If the Buyer chooses payment by bank transfer, the order fulfilment period is calculated from the date on which the funds are credited to the bank account.
• If the Buyer chooses payment via PayU/PayPal/AutoPay, the order fulfilment period is calculated from the date of payment with the confirmed status of a correctly executed transaction.

 

 

Transport and Delivery of Goods

• The Seller offers the following methods of delivery or collection of the order:

a) Courier delivery, courier delivery with cash on delivery;

b) The seller's own transport – applies to Orders of beds, ordered with or without a mattress, furniture and sofa sets;

• Transport by an external carrier – in the case of foreign orders to: Poland, Slovakia, Germany, Belgium, the Netherlands, the United Kingdom, Austria, Croatia, Denmark, Estonia, Finland, France, Greece, Spain, Lithuania, Luxembourg, Latvia, Malta or Portugal.
• Delivery of orders is possible within the territory of the Czech Republic and abroad.
• Any delivery costs are stated when the order is placed. The delivery costs, or rather their amount, depend on the method of delivery and payment chosen by the buyer. The delivery costs are also stated on the Store's website under the “Delivery” tab.
• The courier will deliver the order to the address provided by the buyer in the form.
• The ordered Goods should be delivered to the Buyer no later than seven working days from the date on which they were dispatched by the Seller.
• If the Buyer has chosen bank transfer as the payment method, the ordered Goods are dispatched only after the Buyer's payment has been credited to the Seller's account.
• If the Buyer chooses a payment method from the PayU or PayPal/AutoPay system, the Goods will be dispatched after payment with the confirmed status of a correctly executed transaction.
• If the Buyer chooses payment in instalments, the Goods will be dispatched only after the funds from the loan granted to the Buyer have been credited to the Seller's bank account.
• Delivery of the Goods does not include carrying the Goods into the Buyer's apartment.
• Goods are delivered from Monday to Sunday between 6:00 and 23:00.
• Immediately upon receipt of the Goods, the Buyer is obliged to check whether the consignment or its packaging shows visible damage. If damage is found, the Buyer is obliged to draw up a complaint report in the presence of the courier.
• The Buyer acquires ownership of the goods upon full payment of the purchase price and acceptance of the goods, whichever of these two moments occurs later.

 

 

Buyer's Withdrawal from the Purchase Contract

• In accordance with the Civil Code, the Buyer has the right to withdraw from the purchase contract (or the part thereof relating to part of the goods) without giving any reason. The Buyer may withdraw from the contract in this way within 14 days from the date of receipt of the goods. Withdrawal from the purchase contract is excluded in the cases specified in the applicable legal regulations, in particular in the provision of § 1837 of the Civil Code.
• You have up to 60 days from receipt of the goods to return them. The Customer may make any unequivocal statement informing of their withdrawal from the contract.
• To preserve the right of withdrawal, it is sufficient to send the statement of withdrawal before the expiry of the period. The statement may be sent to the seller:

a) by letter to the following address: Tyble 43 C, 98-420 Sokolniki (in Poland), in electronic form by e-mail to: complaint@lanofurniture.com

• The consumer may submit a statement of withdrawal from the contract via the online form – Withdraw from the contract here – Form for returning goods and withdrawing from the contract, or via the user account (§ 1830 of the Civil Code/ Directive (EU) 2023/2673 — the European basis for the obligation to introduce the button).
• Where the online statement is submitted and sent in accordance with the provisions stated therein, the seller shall immediately confirm, on a durable medium (by e-mail to the e-mail address provided in the form), receipt of the customer's statement on withdrawal from the purchase contract for goods concluded in the online store.
• In the event of withdrawal from a distance contract, the contract shall be deemed not to have been concluded.
• In the event of withdrawal from the contract, the seller shall return the funds received from the customer within fourteen (14) days of the customer's withdrawal from the purchase contract, in the same manner in which the seller received them from the customer or in another manner if the customer expressly agrees to it and no additional costs are incurred by the customer as a result. If the payment cannot be refunded using the same payment method as that used by the consumer, the seller shall refund the payment using a payment method that corresponds as closely as possible to the characteristics of the payment method previously used by the consumer. If the payment is to be refunded to the consumer's bank account, the seller shall refund the payment to the bank account specified by the consumer and, if the consumer does not specify a bank account to which the payment is to be refunded, the seller shall refund the payment to the bank account from which the consumer made the payment in connection with the purchase contract from which they are withdrawing.
• If the buyer withdraws from the purchase contract, the seller is not obliged to return the funds received to the buyer before the buyer hands over the goods to the seller or proves that they have sent the goods to the seller.
• The Buyer is obliged to return the Goods to the Seller without delay, and no later than 14 days from the date on which they withdrew from the contract, or to hand them over to a person authorised by the Seller to collect them, unless the Seller has offered to collect the Goods itself. To meet the deadline, it is sufficient to send the Goods before it expires. Please pack the returned product securely and write “RETURN” in a visible place on the parcel.
• The direct costs of returning the Goods are borne by the Buyer, and the amount of these costs depends on the dimensions of the returned Product.
• The Buyer is liable for any diminution in the value of the Goods resulting from their use in a manner other than that necessary to establish the nature, characteristics and functionality of the Goods.
• The consumer cannot withdraw from the contract (§ 1837 of the Civil Code).

a) for the supply of goods manufactured according to the consumer's requirements or adapted to their personal needs, b) for the supply of goods that are subject to rapid deterioration or goods with a short shelf life, as well as goods which, after delivery, have, due to their nature, been irretrievably mixed with other goods, c) for the supply of goods in sealed packaging which, for reasons of health protection or hygiene, are not suitable for return after the consumer has broken the seal,

• The following items cannot be returned:

a prefabricated product, i.e. one made to the buyer's individual order (i.e. continental beds, mattresses of non-standard dimensions. Standard mattress size: 80x200, 90x200, 100x200, 120x200, 140x200, 160x200, 180x200), a product which was delivered in sealed packaging and which cannot be returned after the packaging has been opened for reasons of health protection or hygiene (i.e., among other things, mattresses which have been unpacked from their original packaging).

 

 

Rights Arising from Defective Performance

• The Seller's liability towards the customer where the sold Product is not in conformity with the Purchase Contract (warranty) is set out in generally applicable regulations. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding regulations, in particular the provisions of § 1914 to 1925, § 2099 to 2117 and § 2158 to 2174 b of the Civil Code.
• The Buyer is obliged to notify the Seller of a physical defect within the provided warranty no later than 14 days from the discovery of the defect. The defect may be notified:

a) by letter to the following address: Tyble 43, 98-420 Sokolniki(in Poland);

b) in electronic form by e-mail to: complaint@lanofurniture.com.

• The seller is obliged to provide the customer with a product in accordance with the concluded purchase contract.
• In the sale of consumer goods, the period for exercising rights arising from defective performance is 24 months. If a defect becomes apparent within twelve months of receipt, the item is presumed to have been defective at the time of receipt. The seller's liability for defects does not apply to normal wear and tear of the item (or its parts) caused by use, or to a defect caused by the buyer or a third party.
• When exercising rights arising from liability for defective performance, the consumer has the following rights:

- the right to free repair of the goods or the right to delivery of new goods or replacement of a part thereof. The Buyer – consumer may only choose a method of remedying the defect that is not impossible or disproportionately expensive compared to the other; this shall be assessed in particular with regard to the significance of the defect, the value that the item would have without the defect, and whether the defect can be remedied by the other method without significant inconvenience to the buyer.

- The Seller may refuse to remedy the defect if this is impossible or disproportionately expensive, in particular with regard to the significance of the defect and the value that the item would have without the defect.

- The Buyer may request a reasonable discount or withdraw from the contract,

a) if the seller has refused to remedy the defect or has not remedied it

b) the defect recurs,

c) the defect constitutes a material breach of the contract, or

d) it is apparent from the seller's statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the buyer.

• The Buyer cannot withdraw from the contract if the defect in the item is insignificant; the defect is presumed not to be insignificant.
• Where a complaint is lodged by a Buyer – consumer, the complaint, including the remedy of the defect, will be settled and the consumer will be informed thereof no later than 30 days from the date on which the complaint was lodged, unless the seller and the consumer agree on a longer period. After this period has expired without result, the consumer may withdraw from the contract or request a reasonable discount. When a complaint is lodged, the seller shall issue the consumer with a written confirmation stating the date on which the consumer lodged the complaint, its content, the method of settling the complaint requested by the consumer and the consumer's contact details for the purpose of providing information on the settlement of the complaint.
• The Buyer – consumer has the right to reimbursement of the necessary costs incurred in connection with exercising rights arising from liability for defects. In the event of withdrawal from the contract due to a defect in the item, the consumer also has the right to reimbursement of the costs necessarily incurred in connection with this withdrawal.
• The seller shall repair or replace the product free of charge within a reasonable time and without undue inconvenience to the customer, taking into account the specific nature of the product and the purpose for which the customer acquired it.
• The Seller shall refund to the Customer the amount due as a result of the proper exercise of the right to a price reduction without delay, but no later than 14 days from the date of receipt of the customer's request for a price reduction.
• In the event of withdrawal from the purchase contract on the basis of a complaint, the customer shall return the goods to the seller without delay at their own expense. The seller shall refund the price of the product to the customer (including any reasonably incurred complaint costs claimed) without delay, but no later than 14 days from receipt of the product or proof of its return.
• Where the purchase contract relating to a product with digital elements provides for the continuous supply of digital content or a digital service, the digital content or digital service must be in conformity with the purchase contract for the duration of its supply. This period may not be shorter than two years from receipt of the product with digital elements.
• The Seller is not liable for the non-conformity of the Product with the purchase contract, in the case of a product with digital elements, to the extent:

a. specified in generally applicable regulations, e.g.:

− suitable for the purposes for which such goods are normally used, taking into account applicable legal regulations, technical standards or good practice,

− delivered in such quantity and having such characteristics, including durability and safety, as are typical for goods of this kind and as the consumer may reasonably expect,

− supplied with the accessories and instructions which the consumer may reasonably expect to be provided,

− of the same quality as the sample or model which the seller made available to the consumer before the conclusion of the purchase contract, and corresponding to the description of such sample or model,

− in accordance with the customer's reasonable expectations regarding functionality, compatibility, interoperability and technical support.

b. specified in generally applicable regulations, relating to informing the consumer about updates, including security updates, necessary to maintain the conformity of the digital content or digital services with the purchase contract and for their provision to the consumer, if the customer, no later than at the time of conclusion of the purchase contract, expressly and separately accepted the absence of a specific characteristic of the product.

 

 

Out-of-Court Resolution of Consumer Disputes

• The seller handles consumer complaints out of court via the electronic address: office@lanonabytek.cz. The seller will send information on the settlement of the buyer's complaint to the buyer's electronic address.
• Pursuant to § 1820(1)(s) of the Civil Code and § 14(1) and § 20d et seq. of Act No. 634/1992, on consumer protection, the seller informs that the consumer may submit a proposal for out-of-court resolution of a consumer dispute to the body for out-of-court resolution of consumer disputes, which is the Czech Trade Inspection Authority, via the website www.coi.cz. The Czech Trade Inspection Authority handles proposals for out-of-court resolution of consumer disputes in the manner and under the conditions laid down by the relevant legal regulations. For the avoidance of doubt, no provision of these terms and conditions excludes the possibility for the consumer to bring their claim before a civil court.

Contact details:

Czech Trade Inspection Authority, with its registered office at Štěpánská 44, 120 00 Prague 2, ID No. (IČ): 000 20 869, website: www.coi.cz

• The list of bodies for the resolution of consumer disputes in the Member States, Norway and Iceland and their contractual details are available here: Useful advice

https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en

• Useful advice can be found on the Your Europe website at

https://europa.eu/youreurope/citizens/consumers/.

• In matters concerning the reporting of illegal content, you may contact any out-of-court dispute settlement body certified by the Czech Telecommunication Office as the Digital Services Coordinator.

 

 

Reviews in the Online Store

• By publishing content and making it available, the customer disseminates the content voluntarily. The published content does not reflect the views of the seller and should not be identified with its activities. The seller is not the provider of the content, but only an entity that provides suitable ICT resources for this purpose.
• The customer is prohibited from providing illegal content. The seller's point of contact for direct communication for the purposes of Regulation 2022/2065 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act) is: the e-mail address office@lanonabytek.cz. Communication may take place in Czech or Polish.
• A customer of the online store has the option to leave a review, voluntarily and free of charge, concerning purchases made in the online store. The subject of the review may also be a rating, a photograph or a review of the product purchased in the online store.
• After a purchase is made in the online store, the seller will provide the data necessary to create an invitation to review to the company that handles the survey process. The sending of questionnaires and the collection of reviews via forms is fully managed by TrustMate SA, with its registered office at Bartoszowicka 3, 51-641 Wrocław. TrustMate SA will send the customer an e-mail message requesting a review, with a link to an online form enabling the review to be created. The online form allows the customer to answer the seller's questions concerning the purchases, rate them, add their own description to the review and upload a photograph of the purchased product. If the customer does not leave a review after receiving the first request to leave a review, TrustMate may repeat the review invitation.
• Only a customer who has made a purchase in the seller's online store may leave a review.
• Reviews left by the customer are published by the seller in the online store and on the TrustMate.io profile.
• Reviews may not be used by the customer for unlawful conduct, in particular for conduct constituting unfair competition towards the seller or for conduct that infringes the personality rights, intellectual property rights or other rights of the seller or of third parties.
• A review may only be posted for products actually purchased in the seller's online store. It is prohibited to conclude fictitious or sham purchase contracts for the purpose of leaving a review. Neither the seller nor its employees, regardless of the type of employment relationship, may be the author of a review.
• A review that has been left may be deleted by its author at any time.

 

 

Provisions Concerning Customers Who Are Not Consumers

• This article of the terms and conditions, including all the provisions set out below, applies to a Buyer who is not a Consumer.
• The Seller's liability for defects in the Goods towards a Buyer who is not a Consumer is excluded.
• In the case of Buyers who are not Consumers, the Seller has the right to limit the choice of available payment methods. The Seller also has the right to require such a Buyer to pay the purchase price in full, or at least in part, in advance, regardless of the payment method chosen by the Buyer in the Order Form and regardless of the facts stated in the relevant purchase contract.
• A Buyer who is not a Consumer is obliged to fulfil their obligation under the purchase contract (i.e. in particular payment of the price and collection of the Goods) without delay, but no later than 7 days from the date of conclusion of the purchase contract, unless the purchase contract provides otherwise.
• Goods that are the subject of a purchase contract concluded with a Buyer who is not a Consumer remain the property of the Seller until the full purchase price and the delivery costs arising from the purchase contract have been paid.
• At the moment the Goods are handed over by the Seller to the carrier, all benefits, profits and burdens arising from these Goods pass to the Buyer, as well as the risk of accidental loss of, damage to or destruction of the Goods. In such a case, the Seller is not liable for the loss of, defect in, damage to or destruction of the Goods if it occurred between their acceptance handover for transport and their handover to the Buyer. The Seller is also not liable for any delay in the transport of the consignment.
• If the Goods are sent to the Buyer via a carrier, the Buyer who is not a Consumer is obliged to inspect the consignment without undue delay, in a manner that is appropriate and expected for consignments of this kind. If the Buyer discovers that the Goods have been lost or damaged during transport, the Buyer is obliged to take all steps necessary to establish and determine the liability of the carrier.
• A Buyer who is not a Consumer may terminate the agreement on the provision of Electronic Services with immediate validity and effect, even without stating reasons. The agreement is terminated by sending the relevant declaration to the Service Recipient.
• The Seller's liability towards a Buyer who is not a Consumer, regardless of the legal basis, is limited, both within a single complaint and for all complaints in total. Under this paragraph, the Seller's liability is limited to the amount of the price paid and the delivery costs arising from the purchase contract. The Seller is liable to a Buyer who is not a Consumer only for damage that was foreseeable at the time the contract was concluded. Under this paragraph, the Seller is not liable to a Buyer who is not a consumer for any loss of profit incurred.
• Any disputes arising between the Seller and a Buyer who is not a Consumer shall be resolved by the court whose subject-matter and territorial jurisdiction is derived from the Seller's registered office.

 

 

Processing of Personal Data

• For the purpose of performing the purchase contract, the seller will process the necessary personal data of the buyer in accordance with Act No. 101/2000 Coll., on the protection of personal data, as amended, to the extent and in the manner set out in the Privacy Statement, which forms an inseparable part of these terms and conditions and which is available on the website www.lanonabytek.cz in the Personal Data Protection section.

 

 

Final Provisions

• The website, any part thereof, product images, technical descriptions, the website design, the graphic layout of the system, the terms and conditions drawn up in this manner and the content of all of the seller's domains are our intellectual property and may not be copied or otherwise used in any way without our consent. In the event of a breach of this legal clause, you expose yourself to liability under 121/2000 Coll.
• Legal relations between the seller and the buyer are governed by Czech law.
• The choice of Czech law under these terms and conditions does not affect the protection of the consumer's rights under provisions that cannot be derogated from by agreement between the seller and the consumer, under the law that would be applicable in the absence of this choice.
• The purchase contract is archived by the seller in electronic form and is not accessible to third parties.
• The seller may unilaterally amend the wording of these terms and conditions. This does not affect the rights and obligations arising during the period of effectiveness of the previous wording of the terms and conditions.
• If any provision of the terms and conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions. Amendments and supplements to the purchase contract or the terms and conditions require written form.

 

 

19.06.2026