Terms and Conditions

GENERAL TERMS AND CONDITIONS

OF THE LANO NÁBYTEK ONLINE SHOP

EFFECTIVE FROM 25/07/2025

SELLER – LANO MEBLE Siwik Cezary, Tyble 63 a, 98-420 Sokolniki (Poland), VAT ID: PL6190013551, REGON: 100363308, office@lanonabytek.cz, +420 739 330566.

I. Definitions

Whenever the following terms are used in these Terms and Conditions, they shall be interpreted as set out below, unless the context clearly indicates otherwise:

a) PRICE – the amount in Czech crowns or another currency, including VAT, due to the Seller for transferring title to the Goods to the Customer in accordance with the Purchase Contract.

b) BASKET – a service available to every Customer using the online shop that allows orders to be created for one or more Products. The Basket gathers offers made by the Customer to conclude a Purchase Contract, i.e. within a single order the Customer may submit more than one offer to conclude a contract.

c) PURCHASE CONTRACT – a contract of sale within the meaning of the Civil Code concerning the sale of Goods by the Seller to the Customer for a Price possibly increased by additional charges, including delivery charges, the detailed terms of which are set out in these Terms and Conditions.

d) NEWSLETTER – an electronic service enabling the Customer to receive from the Seller commercial information, in particular about Products, the Online Shop, including news and current promotions, to the e-mail address or telephone number provided by the Customer.

e) ORDER(S) – the Customer’s expression of will aimed at concluding a Purchase Contract at a distance using means of distance communication, defining the Goods for which the Customer wishes to conclude a Purchase Contract and containing the Customer data necessary for the possible conclusion and performance of the Purchase Contract. Each order for Goods shall be deemed a separate offer by the Customer to conclude a Purchase Contract.

f) ACCOUNT – an electronic service identified by a unique username (login) and password chosen by the Customer, containing resources provided by the Seller that enable the Customer to use special functions or services.

g) CC – Act No. 89/2012 Coll., the Civil Code, as amended.

h) SELLER – LANO MEBLE Siwik Cezary, Tyble 63 a, 98-420 Sokolniki (Poland), VAT ID: PL6190013551, REGON: 100363308, office@lanonabytek.cz, +420 739 330566.

i) BUSINESS DAY – any day from Monday to Friday, excluding public holidays.

j) CONSUMER – a natural person who, with an entrepreneur, enters into legal acts that are not directly connected with their business or professional activity.

k) CUSTOMER – (1) Buyer – Consumer; or (2) Buyer – Entrepreneur. A Buyer – Consumer is any individual who, outside the scope of their business activity or outside the scope of the independent exercise of their profession, concludes a contract with an entrepreneur or otherwise deals with them. A Buyer – Entrepreneur is a buyer who purchases products or uses services for the purposes of their business pursuant to Section 420 of the Civil Code.

l) GOODS – a movable item available in the online shop for the purpose of concluding a Purchase Contract between the Buyer and the Seller, which becomes the subject of the contract at the listed Price.

II. Introductory Provisions

These Terms and Conditions, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (the “Civil Code”), govern the mutual rights and obligations arising in connection with or on the basis of a Purchase Contract concluded between the Seller and the Buyer through the Seller’s online shop. The online shop is operated by the Seller at the website located at www.lanonabytek.cz.
The information provided on the online shop pages or, in the case of an order placed using other means of distance communication, in an electronic message confirming the content of the proposed Purchase Contract, constitutes an invitation to treat within the meaning of Section 1733 of the Civil Code, sent by the Seller to the Customer, and not an offer pursuant to Section 1731 of the Civil Code. The provision of Section 1732(2) of the Civil Code is expressly excluded and shall not apply.
These Terms and Conditions are intended for Customers who are Consumers as well as for Customers who are not Consumers, who use the online shop, electronic services or conclude a Purchase Contract (except for section XII of the T&Cs, which is intended only for Customers who are not Consumers).
Acceptance of these Terms and Conditions is voluntary but necessary to create an Account and/or place an Order by the Customer.
The provisions of the Terms and Conditions are an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language. The Purchase Contract may be concluded in the Czech language.
The Seller may amend or supplement the wording of the Terms and Conditions. This provision does not affect rights and obligations arising during the period of effectiveness of the previous wording of the Terms and Conditions.
In the event of changes to these Terms and Conditions, the Seller shall publish the full new wording on the online shop pages and shall also send it to the e-mail address provided by the Customer when entering into the service provision agreement. The Customer and the Seller consider this method sufficient to enable the Customer to learn about the changes to the content of the Terms and Conditions. The change to the Terms and Conditions shall take effect 14 days from the date the notice of change is sent. Customers who have concluded a service provision agreement, i.e. Customers holding an Account, have the right to terminate the service provision agreement within 14 days from the date of notification of the changes to the Terms and Conditions.

III. Electronic Services

Through the Online Shop, the Seller provides Customers free of charge with the following Electronic Services:

a) Account;

b) enabling Customers to place Orders and conclude Purchase Contracts under the conditions set out in the Terms and Conditions;

c) enabling use of the Basket;

d) Newsletter;

e) the option to publish a product review (XI);

The service provision agreement is concluded provided the following conditions are jointly fulfilled: (i) the Customer successfully completes and submits (to the Seller) the registration form to create an Account, and (ii) accepts the Terms and Conditions. The Account is provided free of charge for an indefinite period.
On the basis of the Buyer’s registration on the website, the Buyer may access their user interface. From the user interface, the Buyer may order Goods (the “user account”). If the website interface allows, the Buyer may also order Goods without registration directly from the shop’s website interface.
When registering on the website and when ordering Goods, the Buyer is obliged to provide all data correctly and truthfully. The Buyer is obliged to update the data listed in the user account whenever any changes occur. The data provided by the Buyer in the user account and when ordering Goods is deemed correct by the Seller.
Access to the user account is secured by a username and password. The Buyer is obliged to keep confidential the information necessary to access their user account.
The Buyer is not entitled to allow third parties to use the user account.
The Seller may cancel the user account, in particular if the Buyer has not used their account for more than 5 years, or if the Buyer breaches their obligations under the Purchase Contract and these Terms and Conditions.
The Buyer acknowledges that the user account may not be available continuously, particularly with regard to the necessary maintenance of the Seller’s hardware and software equipment or the necessary maintenance of third parties’ hardware and software equipment.
The Basket is provided free of charge, is of a one-off nature and is terminated by placing an order, or earlier if the Customer stops using it; the Basket stores information about the Goods selected by the Customer even after the browser session ends, including after logging out, for no longer than 7 days; this does not guarantee the availability of the Goods selected by the Customer in order to place an order at a later date.
To begin receiving the Newsletter, the Customer must consent to the sending of commercial information and accept the Newsletter subscription rules by ticking the relevant checkbox or clicking the appropriate button and providing their e-mail address in the relevant field on the Online Shop website, and then clicking the activation link sent to that e-mail address (the moment the Newsletter service begins).
The Customer is in particular obliged to:

a) provide in the Order and within the Account only true, current and all necessary Customer data and, in the event of any changes, promptly update the data, including personal data provided to the Seller in connection with the conclusion of the Purchase Contract or the use of Electronic Services;

b) use the Electronic Services in a way that does not disrupt the functioning of the Seller or the Online Shop,

c) use the Electronic Services in accordance with the law, the provisions of the Terms and Conditions, and with customs and rules of social coexistence accepted to the relevant extent;

d) keep the Login and Password secret, in particular not disclose them to unauthorised persons. The Seller is not liable, in particular, for any loss of data or access to data stored in the Account arising from the Customer’s breach of the above obligation;

e) pay the Price and other costs agreed between the Customer and the Seller in full and on time;

f) not deliver or provide within the Online Shop any content prohibited by law, in particular content that infringes third-party proprietary copyright or personality rights;

For technical reasons, the Seller may temporarily, but for no longer than 48 hours, deactivate certain functions of the Online Shop to improve it, add services or carry out maintenance. The Seller will use best efforts to inform about technical breaks by placing an appropriate message on the Online Shop home page.
The Customer may terminate the service provision agreement at any time. The Customer’s notice of termination of the service provision agreement may be given in particular by sending an appropriate message, e.g. in writing to e-mail: office@lanonabytek.cz.
Termination of the service provision agreement does not affect the performance of Purchase Contracts already concluded.
The Seller may terminate the service provision agreement for the following serious reasons:

a) the manner in which the Electronic Services are used is contrary to the principles and purpose of the Online Shop;

b) the Client’s activity is contrary to good morals, incites violence or the commission of a criminal offence, and also infringes the rights of third parties;

c) the Customer breaches the provisions of Article III(11) of the Terms and Conditions.

The Seller’s notice of termination of the service provision agreement shall be sent to the e-mail address provided by the Customer.

IV. Purchase Contract

The web interface of the Seller’s online shop contains a list of Goods including the prices of individual Goods in Czech crowns. The prices of Goods are listed including value added tax and all related fees (excluding transport charges under the following paragraph).
The shop’s web interface also contains information about the costs associated with the delivery of Goods. The information on delivery costs listed on the shop’s web interface applies only in cases where Goods are delivered within the territory of the Czech Republic.
The Buyer may place an order for Goods from the Shop:

a) online via the Shop’s website; lanonabytek.cz

b) by e-mail by sending an e-mail to: office@lanonabytek.cz,

c) by telephone on: +420 739 330566

A condition for processing an Order is the correct completion of the Order form, including providing all required details marked with an “*”, which Order form is available on the Shop’s website. The Buyer provides data for the purpose of processing the Order in the following form:

a) first name and surname,

b) correspondence address,

c) delivery address for the order,

d) telephone number, and

e) e-mail address.

The obligation to provide the above data also applies to Orders placed by e-mail and by telephone.
Immediately after the Order is sent by the Buyer, the Seller shall confirm its receipt to the Buyer within two Business Days by e-mail to the address provided by the Buyer. The Seller’s e-mail will include all essential particulars of the Order, including the Seller’s statement of its acceptance.
The Buyer may make changes to the Order or cancel it only until the Seller confirms acceptance of the Order for fulfilment.
If it is not possible to confirm the Order due to the Buyer’s fault, in particular as a result of providing incorrect contact details, the Order shall be cancelled by the Seller within 3 Business Days from the date the Order was placed.
The contractual relationship between the Seller and the Buyer arises upon delivery of the acceptance of the Order, which is sent by the Seller to the Buyer by e-mail to the Buyer’s e-mail address.
The Buyer acknowledges that the Seller is not obliged to conclude a Purchase Contract, especially with persons who have previously materially breached a Purchase Contract or the Terms and Conditions.
The Buyer agrees to the use of means of distance communication when concluding the Purchase Contract. The costs incurred by the Buyer in using means of distance communication in connection with the conclusion of the Purchase Contract (internet connection costs, telephone call costs) shall be borne by the Buyer.

V. Payment Terms

The purchase price stated for the Goods at the moment the order is placed is binding on both the Seller and the Buyer and will not be changed after the order is placed, even if the Seller subsequently adjusts the price of the Goods or a promotional discount campaign is running. This provision does not limit the Seller’s ability to conclude a Purchase Contract on individually agreed terms.
The Seller enables the following payment methods for Buyers:

a) Cash on delivery, payable in cash to the courier upon receipt of the ordered Goods.

b) Bank transfer to the Seller’s bank account:

"Lano Meble" Siwik Cezary, Tyble 43C, 98-420 Sokolniki, bank: PKO Bank Polski, bank account number: PL29 1020 4564 0000 5802 0362 0192 (IBAN)

c) Transfer to account – after placing the order, a “Print transfer form” button appears on the confirmation card. The Buyer may print the completed transfer form directly from there or complete a form manually by copying the transfer details from the screen and take it to any payment acceptance point.

d) PayPal/PayU/AutoPay.

e) Instalment payment, made in whole or in part from funds from a loan provided by the following companies:

- Santander Consumer Bank S.A., with its registered office in Wrocław (54-202), ul. Legnicka 47 B, entered in the register of entrepreneurs of the National Court Register kept by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register under KRS No. 0000040562, NIP 5272046102, REGON 012736938

- Alior Bank S.A., with its registered office in Warsaw (02-232), ul. Łopuszańska 38D, entered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register under KRS No. 0000305178, NIP 1070010731, REGON 141387142

- mBank S.A., with its registered office in Warsaw (00-850), ul. Prosta 18, entered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register under KRS No. 0000025237, NIP 5260215088, REGON 001254524

Within the instalment system, the Buyer may use the following payment options:

a) The eRaty instalment payment system offered by Santander Consumer Bank S.A., Wrocław; detailed terms of use of the above service are available on the lender’s website: https://www.santanderconsumer.pl/;

b) The eRaty instalment payment system offered by mBank S.A., Warsaw; detailed terms of use of the above service are available on the lender’s website: https://www.mbank.pl/

c) The eRaty instalment payment system offered by Alior Bank S.A., Warsaw; detailed terms of use of the above service are available on the lender’s website: https://www.credit-agricole.pl/

The Buyer may make an electronic payment using the method available on the Shop’s website.

VI. Order Fulfilment

The Seller sets the Order fulfilment time (delivery period) at 21 Business Days, counted from the date the Seller confirms acceptance of the Order for processing. If the Buyer uses the instalment payment option, the fulfilment period is counted from the date on which the Buyer concluded the contract with the entities referred to in Article V(2)(e) of these Terms and Conditions.
For Goods not in the Seller’s stock at the time the Order is received, the delivery period may be extended to 30 Business Days, depending on the time of delivery of the Goods by suppliers. The Seller shall inform the Buyer of this by e-mail.
If the delivery of the Goods ordered by the Buyer requires more than 30 Business Days, the Buyer shall be informed of this fact and of the planned delivery date by the Seller by e-mail to the e-mail address provided by the Buyer.
If the Buyer chooses payment by bank transfer, the Order fulfilment period is counted from the date the funds are credited to the bank account.
If the Buyer chooses payment via PayU/PayPal/AutoPay, the Order fulfilment period is counted from the date of payment with a confirmed status of a correctly executed operation.

VII. Transport and Delivery of Goods

The Seller offers the following methods of delivery or collection of orders:

a) Courier delivery, courier cash on delivery;

b) Seller’s own transport – applies to orders for beds, ordered with or without a mattress, furniture and sofa sets;

Delivery by an external transport company – for foreign orders to: Poland, Slovakia, Germany, Belgium, the Netherlands, Great Britain, Austria, Croatia, Denmark, Estonia, Finland, France, Greece, Spain, Lithuania, Luxembourg, Latvia, Malta or Portugal.
Delivery of orders is available within the territory of the Czech Republic and abroad.
Any delivery costs are indicated when placing the order. Delivery costs, and their amount, depend on the delivery and payment method chosen by the Buyer. Delivery costs are also listed on the Shop’s website under the “Delivery” tab.
The courier will deliver the order to the address provided by the Buyer in the form.
The ordered Goods should be delivered to the Buyer no later than within seven Business Days from the day they were dispatched by the Seller.
If the Buyer has chosen bank transfer as the payment method, the ordered Goods are dispatched only after the Buyer’s payment is credited to the Seller’s account.
If the Buyer chooses a payment method from the PayU or PayPal/AutoPay system, the Goods will be dispatched after payment with a confirmed status of correct execution.
If the Buyer opts for instalment payment, the Goods will be dispatched only after the funds from the loan granted to the Buyer are credited to the Seller’s bank account.
Delivery of Goods does not include carrying the Goods into the Buyer’s flat.
Goods are delivered from Monday to Sunday between 06:00 and 23:00.
The Buyer is obliged to check immediately upon receipt of the Goods whether the shipment or its packaging shows any visible damage. If damage is found, the Buyer is obliged to draw up a complaint protocol in the presence of the courier.
The Buyer acquires title to the Goods upon full payment of the purchase price and acceptance of the Goods, the later of these two moments being decisive.

VIII. Buyer’s Right of Withdrawal from the Purchase Contract

The Buyer has, in accordance with the Civil Code, the right to withdraw from the Purchase Contract (or the part concerning part of the Goods) without giving any reason. The Buyer may withdraw from the contract within 14 days from the date of receipt of the Goods. Withdrawal from the Purchase Contract is excluded in the cases provided for by applicable legal regulations, in particular in Section 1837 of the Civil Code.
You have up to 60 days from receipt of the Goods to return them. The Customer may make any unambiguous statement informing of their withdrawal from the contract.
To preserve the right of withdrawal, it is sufficient to send the notice of withdrawal before the time limit expires. The statement may be sent to the Seller:

a) by letter to the following address: Tyble 43 C, 98-420 Sokolniki (Poland);

b) electronically by e-mail to: complaint@lanofurniture.com

In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.
In the event of withdrawal, the Seller shall refund the funds received from the Customer within fourteen (14) days from the Customer’s withdrawal from the Purchase Contract, using the same method by which the Seller received them from the Customer, or another method if the Customer expressly agrees and no additional costs arise for the Customer. If it is not possible to return the payment via the same payment method used by the Consumer, the Seller shall return the payment using a payment method that most closely corresponds to the characteristics of the payment method previously used by the Consumer. If the payment is to be returned to the Consumer’s bank account, the Seller shall return the payment to the bank account specified by the Consumer, and if the Consumer does not specify the bank account to which the payment is to be returned, the Seller shall return the payment to the bank account from which the Consumer made the payment in connection with the Purchase Contract from which they withdraw.
If the Buyer withdraws from the Purchase Contract, the Seller is not obliged to refund the money received to the Buyer before the Buyer hands over the Goods to the Seller or proves that the Goods have been sent to the Seller.
The Buyer is obliged to return the Goods to the Seller without undue delay, and no later than 14 days from the day on which they withdrew from the contract, or hand them over to the person authorised by the Seller to collect them, unless the Seller has offered to collect the Goods themselves. To meet the deadline it is sufficient to send the Goods before it expires. Please pack the returned product securely and write “RETURN” in a visible place on the parcel.
The direct costs of returning the Goods are borne by the Buyer and the amount of these costs depends on the dimensions of the returned Product.
The Buyer is responsible for any diminution in the value of the Goods resulting from handling them other than as necessary to ascertain the nature, characteristics and functioning of the Goods.
The Consumer may not withdraw from the contract (Section 1837 of the Civil Code) in the case of:

a) the supply of goods made to the Consumer’s specifications or clearly personalised,

b) the supply of goods which are liable to deteriorate rapidly or have a short shelf life, as well as goods which, after delivery, by their nature have been inseparably mixed with other goods,

c) the supply of sealed goods which are not suitable for return for health protection or hygiene reasons and which were unsealed after delivery,

The following items cannot be returned:

prefabricated items made to an individual order by the Buyer (i.e. continental beds, mattresses of non-standard sizes. Standard mattress sizes: 80x200, 90x200, 100x200, 120x200, 140x200, 160x200, 180x200), a product delivered in a sealed package which cannot be returned once the packaging has been opened for health protection or hygiene reasons (i.e., among others, mattresses that have been removed from their original packaging).

IX. Rights Arising from Defective Performance

The Seller’s liability to the Customer if the Product sold is not in conformity with the Purchase Contract (warranty) is set out in generally applicable regulations. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by generally binding regulations, in particular Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2158 to 2174b of the Civil Code.
The Buyer is obliged to report a physical defect under the provided warranty to the Seller no later than 14 days from the discovery of the defect. A defect may be reported:

a) by letter to the following address: Tyble 43, 98-420 Sokolniki (Poland);

b) electronically by e-mail to: complaint@lanofurniture.com.

The Seller is obliged to provide the Customer with a product in accordance with the concluded Purchase Contract.
When selling consumer goods, the period for asserting rights from defective performance is set at 24 months. If a defect appears within twelve months of receipt, it is presumed that the item was defective at the time of receipt. The Seller’s liability for defects does not apply to normal wear and tear of the item (or its parts) caused by use or to a defect caused by the Buyer or a third party.
When exercising rights from liability for defective performance, the Consumer has the following rights:

a) the right to a free repair of the goods or the right to delivery of new goods or replacement of a component. The Buyer – Consumer may exercise only such a method of remedy that is not impossible or disproportionately costly compared to the other; this shall be assessed in particular with regard to the significance of the defect, the value the item would have without the defect, and whether the defect can be removed by the other method without significant inconvenience to the Buyer.

b) The Seller may refuse to remedy the defect if it is impossible or disproportionately costly, in particular with regard to the significance of the defect and the value the item would have without the defect.

a) The Buyer may demand a reasonable price reduction or withdraw from the contract,

- if the Seller has refused to remedy the defect or has not remedied it,

- if the defect appears repeatedly,

- if the defect constitutes a fundamental breach of the contract, or

- if it is apparent from the Seller’s statement or the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the Buyer.

The Buyer may not withdraw from the contract if the defect in the item is insignificant; it is presumed that the defect is not insignificant.
If the complaint is made by a Buyer – Consumer, the complaint, including remedy of the defect, shall be dealt with and the Consumer informed thereof no later than 30 days from the date the complaint is made, unless the Seller and the Consumer agree on a longer period. After the period expires in vain, the Consumer may withdraw from the contract or demand a reasonable price reduction. When the complaint is made, the Seller shall issue the Consumer a written confirmation stating the date when the Consumer made the complaint, its content, the method of handling the complaint requested by the Consumer, and the Consumer’s contact details for the purpose of providing information about handling the complaint.
The Buyer – Consumer has the right to reimbursement of necessary costs incurred in connection with asserting the rights arising from liability for defects. In the event of withdrawal from the contract due to a defect in the item, the Consumer also has the right to reimbursement of the costs necessarily incurred for such withdrawal.
The Seller shall repair or replace the product free of charge within a reasonable time and without undue inconvenience to the Customer, taking into account the nature of the product and the purpose for which the Customer acquired it.
The Seller shall refund to the Customer the appropriate amount as a result of the proper exercise of the right to a price reduction without delay, but no later than 14 days from the date of receipt of the Customer’s request for a price reduction.
In the event of withdrawal from the Purchase Contract on the basis of a complaint, the Customer shall promptly return the Goods to the Seller at their own expense. The Seller shall refund the price of the product (including any reasonable complaint-related costs claimed) to the Customer without delay, but no later than 14 days from receipt of the product or proof of its return.
If the Purchase Contract concerning a product with digital elements provides for the supply of digital content or a digital service on a continuous basis, the digital content or digital service must comply with the Purchase Contract for the period of its supply. This period may not be shorter than two years from the receipt of the product with digital elements.
The Seller shall not be liable for non-conformity of the Product with the Purchase Contract, in the case of a product with digital elements, to the extent:

a. specified in generally applicable regulations, e.g. that it is:

− suitable for the purposes for which such goods are usually used, taking into account applicable legal regulations, technical standards or established practices,

− supplied in such quantity and having such characteristics, including durability and safety, as are typical for goods of that kind and which the Consumer may reasonably expect,

− supplied with accessories and instructions which the Consumer may reasonably expect to be provided,

− of the same quality as a sample or model made available by the Seller to the Consumer prior to conclusion of the Purchase Contract and corresponds to the description of such sample or model,

− in accordance with the Customer’s reasonable expectations regarding functionality, compatibility, interoperability and technical support.

b. specified in generally applicable regulations, concerning informing the Consumer about updates, including security updates, necessary to maintain the conformity of the digital content or digital services with the Purchase Contract and to provide them to the Consumer, if the Customer has expressly and separately acknowledged the absence of a specific feature of the product at the latest at the time of conclusion of the Purchase Contract.

XI. Out-of-court Resolution of Consumer Disputes

The Seller ensures the out-of-court handling of consumer complaints via the e-mail address: office@lanonabytek.cz. The Seller will send information on the handling of the Buyer’s complaint to the Buyer’s e-mail address.
Pursuant to Section 1820(1)(s) of the Civil Code and Sections 14(1) and 20d et seq. of Act No. 634/1992 Coll., on Consumer Protection, the Seller informs that the Consumer may submit a proposal for out-of-court resolution of a consumer dispute to the authority for out-of-court resolution of consumer disputes, which is the Czech Trade Inspection Authority, at www.coi.cz. The Czech Trade Inspection Authority handles proposals for out-of-court resolution of consumer disputes in the manner and under the conditions laid down by the relevant legal regulations. For the avoidance of doubt, nothing in these terms excludes the Consumer’s option to submit their claim to a civil court.

Contact details:

Czech Trade Inspection Authority, Štěpánská 44, 120 00 Prague 2, Company ID: 000 20 869, website: www.coi.cz

A list of entities for consumer dispute resolution in the Member States, Norway and Iceland and their contact details is available here: Useful advice

https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en

Useful advice can be found on the Your Europe website at

https://europa.eu/youreurope/citizens/consumers/.

For matters relating to reporting illegal content, you may contact any out-of-court dispute resolution body certified by the Czech Telecommunication Office as the Digital Services Coordinator.

XI. Reviews in the Online Shop

By publishing content and making it available, the Customer disseminates content voluntarily. Published content does not reflect the Seller’s views and should not be identified with the Seller’s activities. The Seller is not a content provider, but only an entity that provides appropriate ICT resources for this purpose.
The Customer is prohibited from providing illegal content. The Seller’s contact point for direct communication for the purposes of Regulation 2022/2065 on a Single Market for Digital Services and amending Directive 2000/31/EC (the Digital Services Act) is: e-mail address office@lanonabytek.cz. Communication may be conducted in Czech or Polish.
A Customer of the online shop has the option, voluntarily and free of charge, to leave a review relating to purchases made in the online shop. The subject of a review may also be a rating, photograph or review of a product purchased in the online shop.
After a purchase is made in the online shop, the Seller provides the data necessary to create an invitation to review to the company handling the survey process. The sending of questionnaires and the collection of reviews through forms is fully managed by TrustMate SA, Bartoszowicka 3, 51-641 Wrocław. TrustMate SA will send the Customer an e-mail requesting a review and a link to an online form that enables a review to be created. The online form allows the Customer to answer the Seller’s questions regarding the purchases, rate them, add their own description to the review and upload a photo of the purchased product. If, after receiving the first invitation to leave a review, the Customer does not leave one, TrustMate may repeat the invitation.
Only a Customer who has made a purchase in the Seller’s online shop may leave a review.
Reviews left by the Customer are published by the Seller in the online shop and on the TrustMate.io profile.
Reviews must not be used by the Customer for unlawful conduct, in particular for conduct constituting unfair competition towards the Seller or conduct that infringes personality rights, intellectual property rights or other rights of the Seller or third parties.
A review may be posted only for products actually purchased in the Seller’s online shop. It is prohibited to conclude fictitious or apparent Purchase Contracts for the purpose of leaving a review. The author of a review may not be the Seller or their employees, regardless of the type of employment relationship.
A review left may be removed by the author at any time.

XII. Provisions Concerning Customers Who Are Not Consumers

This article of the Terms and Conditions, including all provisions below, applies to a Buyer who is not a Consumer.
The Seller’s liability for defects in the Goods towards a Buyer who is not a Consumer is excluded.
For Buyers who are not Consumers, the Seller has the right to limit the choice of available payment methods. The Seller also has the right to require such a Buyer to pay the purchase price in full, or at least in part, in advance, regardless of the payment method chosen by the Buyer in the Order form, and regardless of the facts stated in the given Purchase Contract.
A Buyer who is not a Consumer is obliged to fulfil their obligation under the Purchase Contract (in particular payment of the price and collection of the Goods) without delay, but no later than 7 days from the date of conclusion of the Purchase Contract, unless the Purchase Contract provides otherwise.
Goods that are the subject of a Purchase Contract concluded with a Buyer who is not a Consumer remain the property of the Seller until payment of the full purchase price and the delivery costs arising from the Purchase Contract.
At the moment the Goods are handed by the Seller to the carrier, all benefits, profits and burdens arising from the Goods, as well as the risk of accidental loss, damage or destruction of the Goods, pass to the Buyer. In such a case, the Seller is not liable for loss, defect, damage or destruction of the Goods occurring from the time of their handover for transport until their handover to the Buyer. The Seller is also not liable for any delay in the transport of the consignment.
If the Goods are sent to the Buyer via a carrier, the Buyer who is not a Consumer is obliged without undue delay to inspect the consignment in a manner suitable and expected for consignments of this type. If the Buyer discovers that loss or damage to the Goods occurred during transport, the Buyer is obliged to carry out all acts necessary to ascertain and determine the carrier’s liability.
A Buyer who is not a Consumer may terminate the service provision agreement with immediate effect and validity, even without giving reasons. The agreement is terminated by sending the relevant statement to the Service Recipient.
The Seller’s liability to a Buyer who is not a Consumer, regardless of the legal basis, is limited, both within a single claim and for all claims in total. The Seller’s liability under this paragraph is limited to the amount of the price paid and the delivery costs arising from the Purchase Contract. The Seller is liable to a Buyer who is not a Consumer only for damage that was foreseeable at the time of conclusion of the contract. Under this paragraph the Seller is not liable to a Buyer who is not a Consumer for loss of profit incurred.
Any disputes arising between the Seller and a Buyer who is not a Consumer shall be resolved by a court with subject-matter and local jurisdiction derived from the Seller’s registered office.

XIII. Processing of Personal Data

For the purpose of performing the Purchase Contract, the Seller will process the Buyer’s necessary personal data under Act No. 101/2000 Coll., on the Protection of Personal Data, as amended, to the extent and in the manner specified in the Privacy Statement, which forms an integral part of these Terms and Conditions and is available at www.lanonabytek.cz in the Personal Data Protection section.

XIV. Final Provisions

The website, any part thereof, product images, technical descriptions, website design, the graphic layout of the system, these Terms and Conditions as drawn up, and the content of all Seller’s domains are our intellectual property and may not be copied or otherwise used in any way without our consent. In the event of a breach of this legal clause, you expose yourself to liability under Act No. 121/2000 Coll.
The legal relations between the Seller and the Buyer are governed by Czech law.
The choice of Czech law based on these Terms and Conditions does not affect the protection of Consumer rights under provisions that cannot be deviated from by agreement between the Seller and the Consumer, under the law applicable in the absence of such choice.
The Purchase Contract is archived by the Seller in electronic form and is not accessible to third parties.
The Seller may unilaterally amend the wording of these Terms and Conditions. This does not affect rights and obligations arising during the period of effectiveness of the previous wording of the Terms and Conditions.
If any provision of the Terms and Conditions is invalid or ineffective, or becomes so, a provision whose meaning most closely approximates the invalid provision shall replace it. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Changes and additions to the Purchase Contract or the Terms and Conditions require written form.

25/07/2025