LANO returns

60-day returns

We know how important the decision of choosing a bed for your child is, which is why we have extended the return period to as long as 60 days. We want you to get to know our product better and enjoy it to the fullest. You don't have to justify your decision, but we appreciate any feedback that helps us improve our products and services.
Learn about our return process and don't worry about the formalities if you change your mind.

Return your Lano Furniture bed in 5 simple steps:

kredowy rysunek koperty na tle fioletowego kółka

1. Submit a return
You have two options:
1) Online return (faster) – click 'Submit return online'. Your request goes straight to our portal, so there's no need to email anything. We'll handle the rest – we'll contact you to work out the details.
2) Email form – download the form, fill it out, and send it to biuro@lanomeble.pl or reklamacje@lanomeble.pl.

Submit return online lub Download return form

kredowy rysunek terminarza na tle fioletowego kółka

2. We will arrange a date for collecting your Lano Furniture bed
We will inform you on which day we can come to collect the returned bed. 2 days before the scheduled date, we will contact you to confirm the date and time of collection.

kredowy rysunek kartonowej paczki na tle żółtego kółka

3. Prepare the product for transport
Pack the Lano Furniture bed in the same way it was delivered to you. Secure it properly for transport, preferably in the original Lano Furniture packaging.

kredowy rysunek furgonetki na tle żółtego kółka

4. Wait for the collection date
On the agreed day, we will come to collect the bed with our own transport. It will be your responsibility to take the packed product to the door of the delivery vehicle.

kredowy rysunek banknotu na tle żółtego kółka

5. The refund will be made to your bank account
Your refund will be sent to the bank account number you provided when submitting your return.

Frequently asked questions and answers:

1. How can I inform Lano Furniture about a planned return?
You can inform us of your wish to return a Lano Furniture bed by sending an email to biuro@lanomeble.pl or reklamacje@lanomeble.pl

2. How quickly will I receive a reply to my email regarding the wish to return the product?
We will reply to your email within a maximum of 2 days from receiving it. As for transport, a maximum of 2 weeks.

3. What information do I need to provide when returning a Lano Furniture bed?
In response to your email stating your wish to make a return, we will send you a return form containing all the necessary details to be filled in. Useful information for us includes: order number, name, and address.

4. How should I prepare the returned product?
The returned product should be packed and secured for transport in the original Lano Furniture packaging.

5. How quickly will Lano Furniture collect my return?
We will collect the product you are returning using our own transport, within a maximum of 2 weeks from receiving your completed return form.

6. Will the money Lano Furniture refunds me cover 100% of the order cost?
The refunded amount will not include carrying or assembly costs, as these services have already been performed.