LANO returns

You have two options. The fastest way is to register the return online – click Register return online and your request goes straight into our system, so there is nothing to send by e-mail.

You can also download the return form, fill it in and send it to complaint@lanofurniture.com.

We reply within a maximum of 2 days of receiving your request, whether you registered the return online or by e-mail.

You do not need to prepare any documents. If you register the return online, we already have your order details in our system and retrieve them automatically.

If you use the downloadable form, it contains all the fields needed – just fill it in and send it back to us.

The returned product must be packed and protected for transport, ideally in the original LANO packaging.

If you no longer have the original packaging, protect the product so that it is not damaged in transit. If it reaches us damaged due to insufficient protection, the refund may be reduced by the value the product has lost.

We arrange the collection date with you individually. We will contact you after your request and agree together when the parcel will be picked up.

The cost depends on the collection method you choose – exact amounts are shown in the Return costs section. You can also arrange transport yourself – then we charge you nothing, but you cover the shipping cost.

We refund the price of the returned products and the delivery cost. If you chose a more expensive delivery method than the cheapest one available in our shop, we refund the amount corresponding to that cheapest option.

We deduct the cost of collecting the returned products from the refund if we arrange it for you. The amount is shown in the Return costs section.

If the product shows signs of use going beyond checking its nature, characteristics and functioning, the refund may be reduced by the value the product has lost.